Return Policy

Vitmeds Return and Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us within 14 days for a full refund, store credit or an exchange. Please see below for more information on our return and refund policy.

Definition

Return means if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange. You should meet the following criteria for returning the eligible products:

  1. Product(s) delivered does not match with your original order.
  2. Product(s) delivered are expired or near to its expiry date (medicines with an expiry date of less than 01 months shall be considered as near expiry)
  3. Product(s) delivered were damaged in transit.

Special Note:

If the product is damaged on arrival, please do not accept the order. If for any reason you accept the delivery of the damaged product please immediately inform us about it. You can raise a ticket for the same with the link provided here https://vitmeds.com/contact-us/. Alternatively you could inform us with product pictures on our WhatsApp Number +918109802468 . You may raise a ticket for Return request with our customer care within 14 (Fourteen) days from the delivery of the product. There will be no action taken against any return request after 14 (Fourteen) days of product delivery and vitmeds reserves full rights to cancel such type of return requests. After receiving the return request our team will verify the authenticity and the nature of the return request. After verification of genuineness of the return request, we shall initiate the full refund, store credit or an exchange.

The returns are subject to the below mentioned conditions:-

  1. Any wrong order does not qualify for refund.
  2. Batch number of the product should match with the batch number of the product mentioned on invoice provided.
  3. You can not place any return or refund request due to change of prescription by your doctor after delivery of the product.
  4. Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice
  5. We do not accept return or refund request for partially consumed medicines or products.

Non returnable product Category

Below mentioned categories of products marked as non returnable on product page will not entitled for the return and refund request:

Product CategoriesProduct Type
Baby CareBottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Food and supplementsHealth Drinks, Health Supplements
Healthcare DevicesGlucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual WellnessCondoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
Temperature Controlled MedicinesVials, Injections, Vaccines, Penfills and any other Product, requiring cold storage

Return Procedure

If you meets the above mentioned criteria for getting a refund or exchange, Please follow below mentioned steps:

  1. Immediately contact our customer care through this link https://vitmeds.com/contact-us/
  2. Alternatively you can also raise a return request through our WhatsApp number +918109802468
  3. Our customer care team will verify your return request and it’s authenticity within 03 (Three) business days after receiving the return request.
  4. After successful verification of the claim one of our customer care representative will inform you through messages, emails or direct voice calls. At the same time our team will generate a return pick up request with the help of our courier partner.
  5. The customer will be required to pack the product(s) in original manufacturer’s packaging and handover the product to our courier partner.
  6. After successful receiving of the product to our warehouse, we shall give a full refund, store credit or an exchange as instructed by you at the time of raising a return request.
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